All customers can find the latest plug-in versions in their customer area in the Downloads section:

If you see this warning message while opening the ArtFlex installer on Windows: “Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.” then click on the “More info” link. A new “Run anyway” button will appear. Click on “Run anyway” and the program will start.

The plug-in contacts the update server automatically. When an update is available, a notification window appears in the Adobe app with corresponding instructions. You can also open the “Check for Updates” window from ArtFlex plug-in’s panel menu.

Yes. The Updates are free for all customers with valid licenses.

No. But we recommend keeping the plug-in up to date. Older plug-in versions will not be compatible with newer Adobe apps. Updates may also contain new plug-in features or additional code types.

We strongly recommend you update the plug-in on all your Adobe apps, to avoid it causing unexpected issues.

To run the ArtFlex plug-ins on macOS with Apple M1 processors, please open Adobe Illustrator 2021 (version 25.3.1 and later) in the Rosetta emulation mode (same for Adobe Illustrator 2022).

Then follow these instructions:

1) Make sure your Adobe Illustrator 2021 is not running

2) Open the Applications > Adobe Illustrator 2021 >... folder

3) Right-click on the Adobe Illustrator 2021 app icon

4) Select Get Info to open the Info window

5) Activate the “Open using Rosetta” option in the Info window

6) Close the Info window

7) Run Adobe Illustrator 2021, The ArtFlex plug-ins will be automatically loaded

All previous versions of Adobe Illustrator 2021 (version 25.2.3 and earlier) run on Apple M1 computers in the Rosetta emulation by default.

We are currently updating the ArtFlex QR+DataMatrix plug-in to be natively compatible with the Apple M1 computers. This version will be available soon.


The trial license enables all the software features, starting from the date of first activation for 21 days. The paid single license enables all features for a year.

No. The trial license can be activated only once for 21 days and only on one computer. It can’t be moved to another.

First please make sure your single license is not activated. If activated, please deactivate it. The deactivated valid license can be activated on another computer (this refers only to paid single licenses).

In the “Licenses” section of your customer area click on the underlined date in the “Next billing” column. This opens the subscription cancellation window. Click on “Confirm” to cancel the license renewal.

The renewal should be canceled at least 14 days before the license(s) validity expiration date.

The renewal should be canceled 3 months before the license(s) validity expiration date the latest.

Yes. The 3 latest versions of Adobe applications are supported.

Log into your customer area. You will find all your licenses under the Licenses tab:

Please contact us via Remember to mention your order number and the last 6 characters of your license key. We will deactivate your license so you can activate it on another computer.

From the plug-in panel menu, open the Activation panel for single license, click Deactivate, make changes and click Activate.


We accept payment cards.

In specific cases, we can also accept bank wire transfer payments. For bank transfer payments please contact us via

Do one of the following:

1) If you are still on the payment page, please review your data and click the “Pay now” button again:

2) Try to repeat the payment by clicking the “pay here” link in the Order Confirmation e-mail sent to you during the purchasing process.

3) Try to repeat the payment from the Order section in your customer area. Each unpaid order contains a link to pay.

4) If none of the above options works, please contact us via and we will organize an alternative payment method for you. Please remember to mention your Order ID.

Yes, we offer bulk discounts:

5 - 9 licenses                  5% discount

10 - 24 licenses             10% discount

25 - 49 licenses             15% discount

50 and more licenses   20% discount

The card payments are entirely processed by PAYONE GmbH, one of the largest online payment service providers in Germany. Information about data processing by PAYONE GmbH.

You have the right to cancel the present contract within 14 days, starting from the day on which the contract was concluded. If you cancel the present contract, we will repay all the payments we have received from you, without delay and at the very latest within 14 days from the day we receive the notice indicating your cancellation. To exercise the right of cancellation, you must inform us via

VAT is charged to:

- All EU naturalized persons

- All German legal entities

- All EU legal entities without a valid VAT number

VAT is not charged to:

- All EU (except German) legal entities with valid VAT number

- All non-EU naturalized persons and legal entities


Each ArtFlex Software customer has a customer area where you can find all your orders, licenses, invoices and personal data. You can log in to your customer area here:

Customer area access details are sent to all new customers by e-mail after making their first order. The e-mail contains a customer area username and a link where the customer area password can be generated.

You can change your personal data except for your e-mail and country. In the customer section of your customer area click on “Change customer details'' and make the required changes.

In the customer section of your customer area click on “Change customer details” and change your customer area password.

Click on the “Forgotten password” link on Enter your registered e-mail address and click on RESET YOUR PASSWORD. You will receive an e-mail with the password reset link.

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